Maximize Profits through Operational Excellence

January 22, 2019 • Hilton Garden Inn Orlando • 5877 Amercian Way, Orlando, Florida

9 am - 9:15 am: Introductions

9:15 am - 10 am
Beat the Competition  Presented by: Alan Kumpf

​In today’s growing marketplace competition for the amusement dollar comes in many forms, and it is present in every market even if there are no other entertainment facilities where you do business. We will look at what your competition is, how to determine the effect it is having on your business, what to do to beat it, and what NOT to do when developing a strategy to win.

​​​10:15 am - 11 am
The Cash Control Culture 
 Presented by: Bernie Robinson

Culture begins with processes and procedures. We will look at the elements which feed this culture while teaching you a cash control system designed to produce accountability at every staff level from front line employees to upper management which develops a culture of honesty and integrity in any center. You work hard for your money, learn how to keep it!

2 pm - 2:45 pm

All About Games  Presented by: Bernie Robinson

Don’t overlook the power of your game room. A well-planned game room will increase your bottom line and become the most powerful place in your facility to get incremental revenue from your customer base once they are in your building. Walk away from this presentation with tools on how to increase game revenue. Topics we will cover will be: proper game mix, room layout, payout percentages, and must have redemption processes.

3 pm - 4:30 pm

Maximize Your Group Sales  Presented by: Sherry Howell

Do your parties and special events need a recharge? Group Sales can be 25% or more of your overall facility revenue; are you doing everything you can to maximize this critical piece of your operation? A winning event sales program comes down to three non-negotiable principles: The Right Drive, Clear Direction and Unfailing Discipline. In this session, we will discuss each of the three fundamentals so that you can take a fresh look into which areas you need a boost. Whether you’re an owner, manager or a member of the sales team, you will learn practical next steps, how to take them, plus a way to measure it all.


4:30 pm - 5 pm: Questions & Recap



11:15 am - 12 pm
Maximize Labor 
 Presented by: Alan Kumpf

Learn to attack labor cost through two different avenues. First, develop the productivity or efficiency of your staff, which is one of the most overlooked methods of improving labor cost by increasing sales internally at the time of the visit. Several methods such as upselling, increasing guest understanding and length of visit can be implemented by front line staff. This results in increased hourly sales and reduces the labor cost impact on the facility. Second, we will unpack several different tools already in use, such as scheduling, hourly sales projections, and real time labor spend awareness, that, when employed more effectively will help achieve the right labor percentage goal and increase net profits.

12 pm - 1 pm: Lunch​​

1 pm - 1:45 pm
Keep your Business Safely on Track  Presented by: Rand Wright
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Oftentimes when we think about risk management in a fun center, it is common to focus on what the public perceives as our  greatest risk which usually involves a specific attraction.  We will explore certain risks that are frequently neglected, but in fact are critical to the safety of every fun center.  We will also talk about steps to avoid, mitigate and respond to these risks.